FAQ

Yes! We offer on-demand customization services that include shapes, colors, glazes, and finishes to match your brand and dining concept.

Absolutely. We offer custom-branded plates with your logo or signature design—ideal for hotels, restaurants, and hospitality brands.

Minimums vary depending on the item and customization level. Our team will guide you through minimums during the quoting process.

Yes, you can order samples to test the quality and design before committing to a bulk order.

Please allow 14 to 20 weeks from design approval to final delivery, depending on complexity and production queue.

Yes, we specialize in bulk orders for restaurants, franchises, hotels, and institutional buyers—ensuring consistency and competitive pricing.

Yes. We’re happy to coordinate with your existing distributor for streamlined delivery and supply chain continuity.

Absolutely! We offer special pricing and discounts on bulk orders for restaurants, hotels, and catering businesses. Contact us for a custom quote.

Yes, as long as minimum order quantities per item are respected. We support flexible curation for your table presentation.

Lead times typically range from 5 to 10 weeks, depending on the products selected and shipping location.

We review your current tabletop program, suggest cost-effective alternatives, and provide design, sourcing, and brand-alignment support.

Yes, part of our consulting includes sourcing similar or upgraded alternatives that match your visual needs while reducing overall spend.

Absolutely. We collaborate with restaurant owners and franchise groups to refresh plateware during brand updates or new location rollouts.

Because we work like a partner, not a catalog. Our focus is helping franchises and restaurants choose the right items for their concept, budget, and operations—not pushing pre-set SKUs. We keep an inspiration gallery to spark ideas, then source, sample, and spec products around your needs (durability, plating style, portioning, footprint, cost-in-use, lead times).

From decades in restaurants, we’ve learned that chip warranties are rarely used and the claim process can be time-consuming for busy teams. Most brands that include such warranties build the cost into every plate, which raises prices for everyone—whether they ever claim or not. We choose a different approach: keep pricing sharper and quality high, and let operators decide if a warranty adds value for their operation. That said, we do offer an optional chip-resistance warranty for restaurants that truly need or want it. If you’d like to add one to your program, tell your Tabletex rep and we’ll outline coverage, terms, and pricing.

Our 90-day limited warranty covers manufacturing defects in materials and workmanship under standard commercial use.

Yes. Our Premium Protection Plan (available at time of purchase) provides 24-month defect coverage, chipping protection, and 15% off same-product replacements.

Email warranty@tabletexinternational.com with proof of purchase, photos, and a description. The claim must involve a full case of affected product.

Breakage from misuse, thermal shock, surface scratching, or use in non-recommended environments is not covered.

Yes, Tabletex ships globally and provides complete support for freight coordination and customs documentation.

Notify us within 5 business days. Submit photos and your invoice, and we’ll arrange for replacements or credit, if applicable.

We offer porcelain, stoneware, tempered glass, chip-resistant ceramics, and other professional-grade materials depending on use case.

Yes, most Tabletex products are safe for both. Specific care instructions will be provided for any specialized finishes or designs.